Terms and Conditions of Use

Last Updated: March 23, 2026

1. Introduction

Please read these Terms of Use ("Terms") carefully as they govern your use of (which includes access to) Mediation Manager, LLC's personalized services for mediation management, scheduling, and other content, including all of our websites and software applications that incorporate or link to these Terms (collectively, the "Mediation Manager, LLC Service" or “Service”).

Use of the Mediation Manager, LLC Service is subject to additional terms and conditions presented by Mediation Manager, LLC, all of which are made part of these Terms by this reference (collectively, the "Agreements"). Please refer to Section 7 below for information about those additional terms and how we may change these Terms or the additional terms incorporated by reference. To learn more about how Mediation Manager, LLC collects, uses, shares and protects your personal data, please see the Mediation Manager, LLC Privacy Policy.

By signing up for, or otherwise using, the Mediation Manager, LLC Service, you agree to these Terms. If you do not agree to these Terms, then you must not use the Mediation Manager, LLC Service or access any Content.

THESE TERMS CONTAIN A MANDATORY ARBITRATION PROVISION THAT, AS FURTHER SET FORTH IN SECTION 6 BELOW, REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR ANY OTHER COURT PROCEEDINGS, OR CLASS ACTIONS OF ANY KIND. IN ARBITRATION THERE IS LESS DISCOVERY AND APPELLATE REVIEW THAN IN COURT.

1.1. Service provider

These Terms are between you and Mediation Manager, LLC, 6012 Bayfield Pkwy, Suite 302, Concord, NC 28027.

1.2. Age and eligibility requirements

BY USING THE MEDIATION MANAGER, LLC SERVICE, YOU AFFIRM THAT YOU ARE 18 YEARS OR OLDER TO ENTER INTO THESE TERMS.  In order to use and access the features and services provided by the Service you must be 18 years of age or older (or whatever the applicable age of majority (legal adulthood) is where you are located). If you are not an adult, please stop and discontinue your use of the Mediation Manager, LLC Service. Additionally, in order to use the Mediation Manager, LLC Service and access any Content, you represent that: you reside in the United States, and any registration and account information that you submit to Mediation Manager, LLC is true, accurate, and complete, and you agree to keep it that way at all times. If you do not meet the minimum age requirements then you must not register as a user.

2. The Mediation Manager, LLC Service Provided by Us

We provide numerous Mediation Manager, LLC Service options. Certain Mediation Manager, LLC Service options are provided free of charge, while other options require payment before they can be accessed ("Paid Subscriptions"). We may also offer special promotional plans, memberships, or services, including offerings of third-party products and services. We are not responsible for the products and services provided by such third parties.

2.1. Trials

From time-to-time, we may offer trials of Paid Subscriptions for a specified period without payment or at a reduced rate ("Trial"). By using a Mediation Manager, LLC Service via a Trial, you agree to the Mediation Manager, LLC Paid Subscription Terms and Conditions of Use.

2.2. Third-party applications, devices and open source software

The Mediation Manager, LLC Service may be integrated with, or may otherwise interact with, third-party applications, websites, and services ("Third-Party Applications") and third-party personal computers, mobile handsets, tablets, wearable devices, speakers, and other devices ("Devices"). Your use of such Third-Party Applications and Devices may be subject to additional terms, conditions, and policies provided to you by the applicable third party. Mediation Manager, LLC does not guarantee that Third-Party Applications and Devices will be compatible with the Mediation Manager, LLC Service.

2.3. Service limitations and modifications

We use reasonable efforts to keep the Mediation Manager, LLC Service operational and to provide you with a personalized, immersive experience. However, Mediation Manager, LLC reserves the right to change our Mediation Manager, LLC Service offerings and their availability from time-to-time, and at any time, without notice or liability to you. For example:

The Mediation Manager, LLC Service may experience temporary interruptions due to technical difficulties, maintenance or testing, or updates, including those required to reflect changes in relevant laws and regulatory requirements.
We aim to evolve and improve the Mediation Manager, LLC Service constantly, and we may modify, suspend, or stop (permanently or temporarily) providing all or part of the Mediation Manager, LLC Service (including particular functions, features, subscription plans, and promotional offerings).
Mediation Manager, LLC has no obligation to provide any specific content through the Mediation Manager, LLC Service, and Mediation Manager, LLC may remove access to any content without notice.

Your right to terminate these Terms if you no longer want to use the Mediation Manager, LLC Service is set forth in Section 6 below.

If you have prepaid fees directly to Mediation Manager, LLC for a Paid Subscription that Mediation Manager, LLC permanently discontinues prior to the end of your Prepaid Period (as that term is defined in the "Payments and cancellations" section below), Mediation Manager, LLC will refund you the prorated portion of the prepaid fees for the Pre-Paid Period after such discontinuation. Your account and billing information must be up to date in order for us to refund you.

Mediation Manager, LLC has no liability to you, nor any obligation to provide a refund to you, in connection with internet or other Mediation Manager, LLC Service outages or failures that are caused by the actions of government authorities, other third parties, or events beyond our control.

3. Your Use of the Mediation Manager, LLC Service

3.1. Creating a Mediation Manager, LLC account

You will need to create a Mediation Manager, LLC account to use all or part of the Mediation Manager, LLC Service, and this account must be in your country of residence. Your username and password are for your personal use only and should be kept confidential. You understand that you are responsible for all use (including any unauthorized use) of your username and password. Notify us through the Contact Us page immediately if your username or password is lost or stolen, or if you believe there has been unauthorized access to your account.

Mediation Manager, LLC may reclaim, or require you to change, your username for any reason.

3.2. Your rights to use the Mediation Manager, LLC Service

3.2.1. Access to the Mediation Manager, LLC Service

Subject to your compliance with these Terms (including any other applicable terms and conditions), we grant to you limited, non-exclusive, revocable permission to make commercial use of the Mediation Manager, LLC Service and the Content (collectively, "Access"). You must only Access the version of the Mediation Manager, LLC Service offered in your country of residence. This Access shall remain in effect unless and until terminated by you or Mediation Manager, LLC. You agree that you will not redistribute, sell or transfer the Mediation Manager, LLC Service or the Content.

The Mediation Manager, LLC software applications and the Content are licensed, not sold or transferred to you, and Mediation Manager, LLC and its licensors retain ownership of all copies of the Mediation Manager, LLC software applications and Content even after installation on your Devices.

3.2.2. Mediation Manager, LLC's proprietary rights

The Mediation Manager, LLC Service and the Content are the property of Mediation Manager, LLC or Mediation Manager, LLC's licensors. All Mediation Manager, LLC trademarks, service marks, trade names, logos, domain names, and any other features of the Mediation Manager, LLC brand ("Mediation Manager, LLC Brand Features") are the sole property of Mediation Manager, LLC or its licensors. These Terms do not grant you any rights to use any Mediation Manager, LLC Brand Features whether for commercial or non-commercial use.

You agree to abide by the Mediation Manager, LLC User Guidelines and the Platform Rules and not to use the Mediation Manager, LLC Service, the Content, or any part thereof in any manner not expressly permitted by the Agreements.

3.3. Payments and cancellation

3.3.1. Paid Subscriptions

You may purchase a Paid Subscription directly from Mediation Manager, LLC by paying a subscription fee plus applicable taxes in advance on a monthly basis or some other recurring interval disclosed to you prior to your purchase.

Tax rates are calculated based on the information you provide and the applicable rate at the time of your monthly charge.

3.3.2. Price and tax changes

Mediation Manager, LLC may from time-to-time make changes to Paid Subscriptions, including recurring subscription fees, and will communicate any price changes to you in advance. Price changes will take effect at the start of the next subscription period following the date of the price change or any other date specified and, by continuing to use the Mediation Manager, LLC Service after the price change takes effect, you will have accepted the new price. If you do not agree to a price change, you can reject the change by unsubscribing from the applicable Paid Subscription prior to the price change going into effect.

Collection of tax and tax rates are based on the rates applicable at the time of your monthly charge. These amounts can change over time with local tax requirements in your country, state, territory, county, or city. Any change in tax rate will be automatically applied based on the account information you provide.  Mediation Manager, LLC will not provide advance notice of any changes to tax collection or tax rates.

The price of a Paid Subscription or Trial is specific to the version of the Mediation Manager, LLC Service offered in your country of residence and you agree not to engage in any means to Access the Paid Subscription or Trial without paying the applicable price or to frustrate Mediation Manager, LLC's legitimate attempts to collect payment for such Access.

3.3.3. Billing and cancellation

Unless otherwise indicated, Paid Subscriptions continue indefinitely until cancelled. You will be billed on a recurring basis on the first day of each billing period and you will pay and you authorize us (or any applicable third party) to charge your payment method the then-current subscription fee plus all applicable taxes.

You may cancel your Paid Subscription at any time by logging into your Mediation Manager, LLC account and following the prompts on the Account page or by clicking here and following the instructions. Unless otherwise indicated, cancellation will take effect from the end of the billing period in which you cancel. Unless otherwise required by law, we do not provide refunds or credits for any partial subscription periods, except as expressly stated in these Terms.

In addition to, and notwithstanding, any other rights we may have under these Terms, we reserve the right to terminate a Paid Subscription at any time, on no less than 14 days' notice to you. Unless we inform you otherwise, we will allow you to retain access to the Paid Subscription for the remainder of the then-current billing period, after which we will terminate the Paid Subscription and you will lose all access to the Paid Subscription.

3.4. User guidelines

We've established guidelines for using the Mediation Manager, LLC Service, to make sure the Mediation Manager, LLC Service stays enjoyable for everyone ("Mediation Manager, LLC User Guidelines"). In using the Mediation Manager, LLC Service, you must comply with the Mediation Manager, LLC User Guidelines and the Platform Rules, as well as all applicable laws, rules, and regulations, and respect the intellectual property, privacy, and other rights of third parties.

3.5. Brand accounts

If you establish a Mediation Manager, LLC account on behalf of a company, organization, entity, or brand ( "Brand", and such account a "Brand Account"), the terms "you" and "your," as used throughout these Terms (including other Mediation Manager, LLC terms and conditions incorporated by reference herein), apply to both you and the Brand.

If you create a Brand Account, you represent and warrant that you are authorized to grant all permissions and licenses provided in these Terms (including any other applicable Mediation Manager, LLC terms and conditions) and to bind the Brand to these Terms.

A Brand may not take any action that implies an endorsement by Mediation Manager, LLC.

3.6. U.S. Sanctions Compliance

Mediation Manager, LLC Service is intended for use only by individuals or entities located in the United States.  You represent and warrant that you are located in the United States and that you are not: (a) subject to economic or trade sanctions administered or enforced by the U.S. Department of the Treasury’s Office of Foreign Assets Control (“OFAC”); (b) identified on any U.S. government restricted party list, including the Specially Designated Nationals and Blocked Persons List; or (c) acting on behalf of, or owned or controlled by, any person or entity subject to such sanctions.

You agree not to use the Mediation Manager, LLC Service in violation of applicable U.S. laws or regulations, including U.S. economic sanctions laws. Mediation Manager, LLC may suspend or terminate access to the Service as necessary to comply with applicable U.S. law.

4. Content and Intellectual Property Rights

4.1. User Content

Mediation Manager, LLC users may post, upload, or otherwise contribute content to the Mediation Manager, LLC Service ("User Content"). For the avoidance of doubt, User Content includes all information, materials, messages or other communications, and any other content that is added, created, uploaded, submitted, distributed, or posted to or through the Mediation Manager, LLC Service by users. For more information on User Content or other third-party content and its moderation, see our Platform Rules and Intellectual Property Policy.

You are solely responsible for all User Content that you post.

You promise that, with respect to any User Content you post on Mediation Manager, LLC, (1) you own or have the right to post such User Content; and (2) such User Content, or its use by Mediation Manager, LLC pursuant to the license granted below, does not: (i) violate these Terms, including the Mediation Manager, LLC User Guidelines, applicable law, or the intellectual property or other rights of any third party; or (ii) imply any affiliation with or endorsement of you or your User Content by Mediation Manager, LLC without the prior express written consent from Mediation Manager, LLC.

We may provide you with the ability to post or share User Content in different ways on the Mediation Manager, LLC Service, including by sending messages or communications to other Mediation Manager, LLC users. In posting or sharing User Content or other information on the Mediation Manager, LLC Service, please keep in mind that, depending on the method of posting or sharing, content and other information may be privately transmitted to one or more users or it may be publicly accessible, and may be used and re-shared by others on the Mediation Manager, LLC Service and across the web, so please use caution in posting or sharing on the Mediation Manager, LLC Service, and be mindful of your account settings. Mediation Manager, LLC is not responsible for what you or others post or share on the Mediation Manager, LLC Service.

4.2. Monitoring User Content

Mediation Manager, LLC may, but has no obligation to, monitor or review User Content (whether publicly posted or privately shared). Mediation Manager, LLC reserves the right to remove or disable access to any User Content for any or no reason. Mediation Manager, LLC may take these actions without prior notification to you.

4.3. Licenses that you grant to us

4.3.1. User Content

You retain ownership of your User Content when you post it to the Mediation Manager, LLC Service. However, in order for us to make your User Content available on the Mediation Manager, LLC Service and to provide you with certain features and functions, we do need a limited license from you to that User Content. Accordingly, you hereby grant to Mediation Manager, LLC a non-exclusive, transferable, sublicensable, royalty-free, fully paid, irrevocable, worldwide license to reproduce, make available, perform and display, translate, modify, create derivative works from, distribute, and otherwise use any such User Content through any medium, whether alone or in combination with other Content or materials, in any manner and by any means, method or technology, whether now known or hereafter created, in connection with the Mediation Manager, LLC Service. Where applicable and to the extent permitted under applicable law, you also agree to waive, and not to enforce, any "moral rights" or equivalent rights, such as your right to be identified as the author of any User Content, including Feedback, and your right to object to derogatory treatment of such User Content.

4.3.2. Feedback

If you provide ideas, suggestions, or other feedback in connection with your use of the Mediation Manager, LLC Service or any Content ("Feedback"), such Feedback is not confidential and may be used by Mediation Manager, LLC without restriction and without payment to you. Feedback is considered a type of User Content under these Terms.

4.3.3. Your Device

You also grant to us the right (1) to allow the Mediation Manager, LLC Service to use the processor, bandwidth, and storage hardware on your Device in order to facilitate the operation of the Mediation Manager, LLC Service; (2) to provide advertising and other information to you; and (3) to allow our business partners to do the same.

4.3.4. Content experience

At Mediation Manager, LLC, we aim to create great and unique experiences for each user. In any part of the Mediation Manager, LLC Service, the Content that you access, including its selection and placement, may be influenced by commercial considerations, including Mediation Manager, LLC's agreements with third parties.

Some Content licensed by, provided to, created by, or otherwise made available by Mediation Manager, LLC may incorporate advertising or other promotional messages.

4.3.5. Infringement claims

Mediation Manager, LLC respects the rights of intellectual property owners. If you believe that any Content infringes your copyright, trademark or other intellectual property rights, please see the Mediation Manager, LLC Intellectual Property Policy.

5. Customer Support, Information, Questions, and Complaints

For customer support with account- and payment-related questions ("Customer Support Queries"), please use the informational pages throughout our website or submit a request using the Contact Us page of our website.

If you have any questions concerning the Mediation Manager, LLC Service or these Terms (including any additional Mediation Manager, LLC terms and conditions incorporated herein), please contact Mediation Manager, LLC Customer Service by visiting the Contact Us section of our website. You may also contact us at the mailing address set forth in Section 1.1.

In addition, under California Civil Code Section 1789.3, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 N. Market Blvd., Suite N 112, Sacramento, California 95834, or by telephone at 1-800-952-5210 in order to resolve a complaint regarding the Mediation Manager, LLC Service or to receive further information regarding use of the Mediation Manager, LLC Service.

6. Problems and Disputes

6.1. Suspending and terminating the Mediation Manager, LLC Service

These Terms will continue to apply to you until terminated by either you or Mediation Manager, LLC. Mediation Manager, LLC may terminate these Terms (including any additional terms and conditions incorporated herein) or suspend your access to the Mediation Manager, LLC Service at any time if we believe you have breached any of these Terms, if we stop providing the Mediation Manager, LLC Service or any material component thereof, or as we believe necessary to comply with applicable law. If you or Mediation Manager, LLC terminate these Terms, or if Mediation Manager, LLC suspends your access to the Mediation Manager, LLC Service, you agree that Mediation Manager, LLC shall have no liability or responsibility to you, and (except as expressly provided in these Terms) Mediation Manager, LLC will not refund any amounts that you have already paid. You may terminate these Terms at any time, in which case you may not continue accessing or using the Mediation Manager, LLC Service. To learn how to terminate your Mediation Manager, LLC account, please submit a request using the Contact Us page of our website.

The following sections shall survive termination: Sections 2 (The Mediation Manager, LLC Service), 3 (Your Use of the Mediation Manager, LLC Service) (except as set forth therein), 4 (Content and Intellectual Property Rights), 6 (Problems and Disputes), 7 (About These Terms), as well as any other sections of these Terms that, either explicitly or by their nature, must remain in effect even after termination of these Terms.

6.2. Warranty disclaimers

Some jurisdictions do not allow the exclusion of implied warranties or limitations on applicable statutory rights of a consumer, so the exclusion and limitations in this section may not apply to you.

THE MEDIATION MANAGER, LLC SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. FURTHER, MEDIATION MANAGER, LLC AND ALL OWNERS OF THE CONTENT DISCLAIM ANY EXPRESS, IMPLIED, AND STATUTORY WARRANTIES REGARDING THE CONTENT, INCLUDING WARRANTIES OF SATISFACTORY QUALITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. NEITHER MEDIATION MANAGER, LLC NOR ANY OWNER OF CONTENT WARRANTS THAT THE MEDIATION MANAGER, LLC SERVICE OR CONTENT IS FREE OF MALWARE OR OTHER HARMFUL COMPONENTS. IN ADDITION, MEDIATION MANAGER, LLC MAKES NO REPRESENTATION REGARDING, NOR DOES IT WARRANT OR ASSUME ANY RESPONSIBILITY FOR, ANY THIRD-PARTY APPLICATIONS (OR THE CONTENT THEREOF), USER CONTENT, DEVICES OR ANY PRODUCT OR SERVICE ADVERTISED, PROMOTED OR OFFERED BY A THIRD PARTY ON OR THROUGH THE MEDIATION MANAGER, LLC SERVICE OR ANY HYPERLINKED WEBSITE, AND MEDIATION MANAGER, LLC IS NOT RESPONSIBLE FOR ANY TRANSACTIONS BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF THE FOREGOING. NO ADVICE OR INFORMATION WHETHER ORAL OR IN WRITING OBTAINED BY YOU FROM MEDIATION MANAGER, LLC SHALL CREATE ANY WARRANTY ON BEHALF OF MEDIATION MANAGER, LLC. THIS SECTION APPLIES TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.

6.3. Limitation of liability and time for filing a claim

YOU AGREE THAT YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY PROBLEMS OR DISSATISFACTION WITH THE MEDIATION MANAGER, LLC SERVICE IS TO UNINSTALL ANY MEDIATION MANAGER, LLC SOFTWARE AND TO STOP USING THE MEDIATION MANAGER, LLC SERVICE. YOU AGREE THAT MEDIATION MANAGER, LLC HAS NO OBLIGATION OR LIABILITY ARISING FROM OR RELATED TO THIRD-PARTY APPLICATIONS OR THE CONTENT THEREOF MADE AVAILABLE THROUGH OR IN CONNECTION WITH THE MEDIATION MANAGER, LLC SERVICE, AND WHILE YOUR RELATIONSHIP WITH SUCH THIRD-PARTY APPLICATIONS MAY BE GOVERNED BY SEPARATE AGREEMENTS WITH SUCH THIRD PARTIES, YOUR SOLE AND EXCLUSIVE REMEDY, AS WITH RESPECT TO MEDIATION MANAGER, LLC, FOR ANY PROBLEMS OR DISSATISFACTION WITH ANY THIRD-PARTY APPLICATIONS OR THE CONTENT THEREOF, IS TO UNINSTALL OR STOP USING SUCH THIRD-PARTY APPLICATIONS.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL MEDIATION MANAGER, LLC, ITS OFFICERS, SHAREHOLDERS, EMPLOYEES, AGENTS, DIRECTORS, SUBSIDIARIES, AFFILIATES, SUCCESSORS, ASSIGNS, SUPPLIERS, OR LICENSORS BE LIABLE FOR (1) ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, EXEMPLARY, OR CONSEQUENTIAL DAMAGES; (2) ANY LOSS OF USE, DATA, BUSINESS, OR PROFITS (WHETHER DIRECT OR INDIRECT), IN ALL CASES ARISING OUT OF THE USE OF OR INABILITY TO USE THE MEDIATION MANAGER, LLC SERVICE, DEVICES, THIRD-PARTY APPLICATIONS, OR THIRD-PARTY APPLICATION CONTENT, REGARDLESS OF LEGAL THEORY, WITHOUT REGARD TO WHETHER MEDIATION MANAGER, LLC iHAS BEEN WARNED OF THE POSSIBILITY OF THOSE DAMAGES, AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE; OR (3) AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE MEDIATION MANAGER, LLC SERVICE, THIRD-PARTY APPLICATIONS, OR THIRD-PARTY APPLICATION CONTENT MORE THAN THE GREATER OF (A) THE AMOUNTS PAID BY YOU TO MEDIATION MANAGER, LLC DURING THE THREE MONTHS PRIOR TO THE FIRST CLAIM; OR (B) $30.00.

For clarification, these Terms do not limit Mediation Manager, LLC's liability for fraud, fraudulent misrepresentation, death or personal injury to the extent that applicable law would prohibit such a limitation.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ANY CLAIM ARISING UNDER THESE TERMS MUST BE COMMENCED (BY FILING A DEMAND OR FILING AN INDIVIDUAL ACTION AS SPECIFIED UNDER THE ARBITRATION AGREEMENT BELOW) WITHIN ONE (1) YEAR AFTER THE DATE THE PARTY ASSERTING THE CLAIM FIRST KNOWS OR REASONABLY SHOULD KNOW OF THE ACT, OMISSION, OR DEFAULT GIVING RISE TO THE CLAIM; AND THERE SHALL BE NO RIGHT TO ANY REMEDY FOR ANY CLAIM NOT ASSERTED WITHIN THAT TIME PERIOD.

6.4. Third-party rights

You acknowledge and agree that the owners of the Content and certain distributors (such as app store providers) are intended beneficiaries of these Terms and have the right to enforce these Terms directly against you. Other than as set out in this section, (1) these Terms are not intended to grant rights to anyone except you and Mediation Manager, LLC; and (2) in no event shall these Terms create any third-party beneficiary rights.

6.5. Indemnification

You agree to indemnify and hold Mediation Manager, LLC harmless from and against all damages, losses, and expenses of any kind (including reasonable attorneys' fees and costs) arising out of or related to: (1) your breach of any of these Terms (including any additional Mediation Manager, LLC terms and conditions incorporated herein); (2) any User Content you post or otherwise contribute; (3) any activity in which you engage on or through the Mediation Manager, LLC Service; and (4) your violation of any law or the rights of a third party.

6.6. Governing law, jurisdiction, and jury trial waiver

To the fullest extent permitted by applicable law, these Terms and any dispute, claim, and/or controversy that in any way relates to or arises in connection with these Terms or your relationship with Mediation Manager, LLC as a user of the Mediation Manager, LLC Service ("Dispute") are governed by and shall be construed in accordance with the laws of the state of North Carolina, except to the extent preempted by or inconsistent with federal law. Further, to the fullest extent permitted by applicable law, you and Mediation Manager, LLC agree to the exclusive jurisdiction of the federal or state courts located in Concord, North Carolina (or next closest city where a federal or state court sits if no such court exists in Concord, North Carolina), to resolve any Dispute that is not subject to mandatory arbitration under the Arbitration Agreement below, and waive any jurisdictional, venue, or inconvenient forum objections to such courts.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE PARTIES AGREE TO WAIVE ANY RIGHT TO A JURY TRIAL.

6.7. ARBITRATION AGREEMENT

This Arbitration Agreement section sets forth the terms and conditions pursuant to which Disputes between you and Mediation Manager, LLC will be resolved through individual arbitration ("Arbitration Agreement").

6.7.1. Dispute resolution and arbitration

Subject to the exceptions set forth in the "Exceptions to arbitration" section below, you and Mediation Manager, LLC agree that any Dispute between you and Mediation Manager, LLC (whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and whether the claims arise during or after the termination of these Terms) will be determined by binding individual (not class) arbitration. The arbitrator has the authority to rule on all issues except that a court has exclusive authority to: (1) decide arbitrability, as well as scope, validity, and enforceability of this Arbitration Agreement; (2) decide whether you and Mediation Manager, LLC have complied with the pre-arbitration filing requirements (including the requirements described in the "Pre-arbitration notice of dispute and informal resolution period" section below); (3) enforce the prohibition on class or representative actions; (4) enforce the provisions regarding mass arbitrations; and (5) enjoin an arbitration from proceeding if it does not comply with this Arbitration Agreement. THERE IS NO JUDGE OR JURY IN ARBITRATION, AND COURT REVIEW OF AN ARBITRATION AWARD IS LIMITED. The arbitrator can award the same damages and relief as a court (including attorneys' fees and costs where allowable under applicable law), except that (as discussed below) the arbitrator may not award any relief, including declaratory or injunctive relief, benefiting anyone but the parties to the arbitration. This arbitration provision will survive termination of these Terms.

6.7.2. Exceptions to arbitration

You and Mediation Manager, LLC both agree that any Dispute relating to any actual or alleged infringement of your or Mediation Manager, LLC's intellectual property rights shall be brought in the federal courts of Concord, North Carolina (or next closest city where a federal court sits if no such court exists in Concord, North Carolina), and that nothing in this Arbitration Agreement will be deemed to waive, preclude, or otherwise limit either of your or Mediation Manager, LLC's rights, at any time, to elect to have an individual action heard in: (1) a U.S. small claims court (so long as the action is litigated exclusively in small claims court and is not removed or appealed to a court of general jurisdiction); or (2) a court of law, in accordance with the jurisdiction and venue described in the "Governing law, jurisdiction, and jury trial waiver" section above, seeking only temporary or preliminary individualized injunctive relief, pending a final ruling from the arbitrator. In addition, this Arbitration Agreement does not stop you or us from bringing issues to the attention of federal, state, or local agencies. Such agencies can, if the law allows, seek relief against us on your behalf (or vice versa). Nor does this Arbitration Agreement preclude you or us from entering into or participating in a class-wide, collective, or representative settlement of claims.

6.7.3. No class or representative proceedings and class action waiver

YOU AND MEDIATION MANAGER, LLC AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER IN ARBITRATION OR LITIGATION ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, PRIVATE ATTORNEY GENERAL, OR REPRESENTATIVE ACTION. Unless both you and Mediation Manager, LLC agree, no arbitrator or judge may consolidate more than one person's claims or otherwise preside over any form of a representative or class proceeding. The arbitrator may award injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party's individual claim. If a court decides that applicable law precludes enforcement of any of this paragraph's limitations as to a particular claim for relief or request for relief (such as a request for public injunctive relief) and all appeals have been exhausted or the decision is otherwise final, then the parties agree that such a claim or request for relief shall be decided by a court only after all other claims and requests for relief are arbitrated.

6.7.4. Pre-arbitration notice of dispute and informal resolution period

A party who intends to seek arbitration must first send a written notice of the Dispute ("Notice") to the other. Notices to Mediation Manager, LLC must be sent via email at contact@mediationmgr.com, and Notices to you must be sent to the email address associated with your Mediation Manager, LLC account. All Notices must: (1) be personally signed by the party sending the Notice; (2) provide the relevant user's name and email address associated with the user's Mediation Manager, LLC account; (3) provide the claimant's address of residence (and if different, mailing address); (4) describe with specificity the nature and basis of the Dispute; and (5) set forth the alleged damage and harm suffered and the specific relief sought with a calculation for it.

After a Notice containing all of the information required above is received, the parties agree to engage in good faith for a period of sixty (60) days in an effort to resolve the Dispute (this time period may be extended by agreement of the parties) ("Informal Resolution Period"). The party receiving the Notice may request a telephone or video settlement conference during the Informal Resolution Period in an effort to facilitate resolution of the Dispute ("Informal Settlement Conference"). The Informal Settlement Conference, if any, will take place at a mutually agreeable time, which can be after the sixty (60) day Informal Resolution Period if needed to accommodate the parties' schedules. During the Informal Settlement Conference, you and a Mediation Manager, LLC representative must both personally participate in a good-faith effort to resolve the Dispute without the need to proceed with arbitration. Any counsel representing the parties also may participate. Personal participation in an Informal Settlement Conference will not be required if both you and Mediation Manager, LLC agree in writing.

The Notice, Informal Resolution Period, and Informal Settlement Conference are intended to give the parties a meaningful opportunity to resolve Disputes informally. If any aspect of this "Pre-arbitration notice of dispute and informal resolution period" section has not been met, the parties agree that a court can enjoin the filing or prosecution of an arbitration and, unless prohibited by law, the arbitration administrator shall not accept or administer an arbitration nor demand fees in connection with such an arbitration. Notwithstanding the foregoing, a party retains the right to raise non-compliance with the requirements of this section and seek appropriate relief in arbitration, if neither party wishes to bring the issue to a court.

Any applicable statute of limitations or contractual limitations period will be tolled for any claims and requests for relief set forth in a Notice from the date that either you or Mediation Manager, LLC sends the other a fully complete Notice until: (1) thirty (30) days after completion of the Informal Resolution Period, if no Informal Settlement Conference is held; or (2) thirty (30) days after completion of the Informal Settlement Conference if an Informal Settlement Conference is held ("Tolling Period").

Neither you nor Mediation Manager, LLC may commence an arbitration proceeding until after the Tolling Period has ended.

6.7.5. Arbitration rules and fees

Either you or Mediation Manager, LLC may start arbitration proceedings. Any arbitration between you and Mediation Manager, LLC will be administered by National Arbitration and Mediation ("NAM") in accordance with their rules applicable to the nature of the Dispute, including the Comprehensive Dispute Resolution Rules and Procedures and/or the Supplemental Rules for Mass Arbitration Filings ("NAM Rules"), as modified by this Arbitration Agreement. You and Mediation Manager, LLC agree that the Federal Arbitration Act applies and governs the interpretation and enforcement of this Arbitration Agreement (despite the choice of law provision above). The NAM Rules, as well as instructions on how to file a demand for arbitration ("Demand") with NAM, appear at www.namadr.com/resources/rules-fees-forms/. The Demand must attach the relevant Notice and be personally signed by the party initiating the arbitration (and their counsel, if represented).

If NAM is unavailable, unwilling, or otherwise unable to administer an arbitration in accordance with this Arbitration Agreement, then another administrator that will do so will be selected by agreement of the parties. If the parties cannot agree, then they will jointly petition a court to appoint an administrator that will do so. To start an arbitration, the claimant shall send a copy of the Demand to NAM and the other party. If you initiate arbitration, you shall serve the Demand on Mediation Manager, LLC via email at contact@mediationmgr.com and to Mediation Manager, LLC's principal address at 6012 Bayfield Pkwy, Suite 302, Concord, NC 28027. If Mediation Manager, LLC initiates arbitration, Mediation Manager, LLC shall serve the Demand on you at the email address associated with your Mediation Manager, LLC account. The claimant must certify in the Demand that the requirements set forth in the "Pre-arbitration notice of dispute and informal resolution period" section above have been met, and must attach a copy of the Notice to the Demand.

Each party retains the right to request a hearing in arbitration from the arbitrator. Any arbitration hearings will be conducted by phone or videoconference to the extent possible, but if the arbitrator determines that a hearing should be conducted in person, the locale for such hearing shall be in Cabarrus County, North Carolina or at another agreed upon locale.

As in court, any counsel participating in an arbitration certifies that they are complying with the requirements of Federal Rule of Civil Procedure 11(b), including a certification that the claim or the relief sought is neither frivolous nor brought for an improper purpose. The arbitrator is authorized to impose any sanctions available under the NAM Rules, Federal Rule of Civil Procedure 11, or applicable federal or state law against all appropriate represented parties and counsel.

Mediation Manager, LLC will pay all filing, administration, case-management, hearing, and arbitrator fees ("Arbitration Fees") if it initiates an arbitration. If you choose to file an arbitration proceeding, the allocation and payment of Arbitration Fees will be governed by the NAM Rules, unless a different allocation is required by court order or for this Arbitration Agreement to be enforced. You and Mediation Manager, LLC agree that arbitration should be cost effective for all parties. Either party may engage with the arbitration administrator around fee reductions and deferred payments.

Regardless of the manner in which the arbitration is conducted, the arbitrator shall issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the decision and award, if any, are based. An arbitrator's ruling will not be binding in any proceeding involving different users. The arbitrator may make rulings and resolve any disagreements as to the payment and reimbursement of fees or expenses at any time during the proceeding and upon request from either party made within fourteen (14) days of the arbitrator's ruling on the merits. An arbitration award that has been satisfied may not be filed or entered in court.

6.7.6. Enforceability

If in the process of arbitrating or litigating a Dispute this Arbitration Agreement is invalidated in whole, the parties agree that they may seek to resolve the Dispute in a U.S. small claims court or in the federal or state courts of Concord, North Carolina (or next closest city where a federal court sits if no such court exists in Concord, North Carolina) consistent with the "Governing law, jurisdiction, and jury trial waiver" section above. To the fullest extent permitted by applicable law, each party may bring a Dispute against the other party only in an individual capacity and not participate as a plaintiff, claimant, or class member in any class, collective, consolidated, private attorney general, or representative proceeding. Notwithstanding the foregoing, either party may participate in a class-wide settlement.

7. About These Terms

Under applicable law, you may have certain rights that cannot be limited by a contract. These Terms are in no way intended to restrict those rights.

7.1. Changes

WE MAY MAKE CHANGES TO THESE TERMS (INCLUDING ANY ADDITIONAL MEDIATION MANAGER, LLC TERMS AND CONDITIONS INCORPORATED BY REFERENCE HEREIN) FROM TIME TO TIME AND AT ANY TIME BY POSTING A REVISED VERSION ON THE MEDIATION MANAGER, LLC SITE OR BY OTHERWISE NOTIFYING YOU BY SENDING A MESSAGE TO THE EMAIL ADDRESS THEN ASSOCIATED WITH YOUR ACCOUNT.  THE MODIFIED TERMS (INCLUDING ANY ADDITIONAL MEDIATION MANAGER, LLC TERMS AND CONDITIONS INCORPORATED BY REFERENCE HEREIN) WILL BECOME EFFECTIVE UPON POSTING OR, IF WE NOTIFY YOU BY EMAIL, AS STATED IN THE EMAIL MESSAGE.  YOUR USE OF THE MEDIATION MANAGER, LLC SERVICE FOLLOWING ANY CHANGES TO THESE TERMS WILL CONSTITUTE YOUR ACCEPTANCE OF SUCH CHANGES. PAID SUBSCRIBERS WHO DO NOT WISH TO CONTINUE USING THE MEDIATION MANAGER, LLC SERVICE UNDER THE UPDATED TERMS MUST CLOSE THEIR MEDIATION MANAGER, LLC ACCOUNT PRIOR TO THEIR RENEWAL DATE OR THIRTY (30) DAYS AFTER THE EFFECTIVE DATE, WHICHEVER OCCURS FIRST. IF MEDIATION MANAGER, LLC MAKES ANY MATERIAL CHANGE TO THE ARBITRATION AGREEMENT (OTHER THAN A CHANGE TO THE NOTICE ADDRESS), YOU MAY REJECT ANY SUCH CHANGE BY SENDING US A PERSONALLY SIGNED, WRITTEN NOTICE OF YOUR DECISION TO OPT OUT OF THOSE CHANGES VIA EMAIL TO CONTACT@MEDIATIONMGR.COM. THIS OPT-OUT NOTICE MUST BE SENT WITHIN THIRTY (30) DAYS OF WHEN WE NOTIFY USERS OF THE CHANGE AND INCLUDE: (1) YOUR NAME, ADDRESS, EMAIL ADDRESS ASSOCIATED WITH YOUR MEDIATION MANAGER, LLC ACCOUNT, PHONE NUMBER, AND MEDIATION MANAGER, LLC USERNAME. SUCH AN OPT-OUT MUST BE SENT BY YOU PERSONALLY FROM YOUR PERSONAL EMAIL ADDRESS ASSOCIATED WITH YOUR ACCOUNT, AND NOT BY YOUR AGENT, ATTORNEY, OR ANYONE ELSE PURPORTING TO ACT ON YOUR BEHALF. THE OPT-OUT NOTICE ALSO MUST INCLUDE A STATEMENT THAT YOU WISH TO REJECT THE CHANGE TO THE ARBITRATION AGREEMENT. OPTING OUT OF A MATERIAL CHANGE TO THE ARBITRATION AGREEMENT IS NOT AN OPT-OUT OF ARBITRATION ALTOGETHER. EVEN IF YOU OPT OUT OF A MATERIAL CHANGE TO THE ARBITRATION AGREEMENT, YOU AND MEDIATION MANAGER, LLC AGREE THAT ANY DISPUTE WILL BE DETERMINED BY BINDING INDIVIDUAL (NOT CLASS) ARBITRATION IN ACCORDANCE WITH THE ARBITRATION AGREEMENT IN EFFECT IMMEDIATELY BEFORE ANY SUCH OPT-OUT.

7.2. Entire agreement

Other than as stated in this section or as explicitly agreed upon in writing between you and Mediation Manager, LLC, these Terms constitute all the terms and conditions agreed upon between you and Mediation Manager, LLC and supersede any prior agreements in relation to the subject matter of these Terms, whether written or oral. As noted above, other terms and conditions, guidelines and policies governing use of the Mediation Manager, LLC Service are incorporated herein by reference. These include the following (a) additional terms and conditions related to specific services offered on the Mediation Manager, LLC Service: the Mediation Manager, LLC Paid Subscription Terms and Conditions; and (b) guidelines and policies: the Mediation Manager, LLC Privacy Policy; the Mediation Manager, LLC User Guidelines; the Mediation Manager, LLC Platform Rules; and the Mediation Manager, LLC Intellectual Property Policy.

7.3. Severability and waiver

Unless as otherwise stated in these Terms, should any provision of these Terms be held invalid or unenforceable for any reason or to any extent, the remaining provisions of these Terms will not be affected, and the application of that provision shall be enforced to the extent permitted by law.

Any failure by Mediation Manager, LLC or any third-party beneficiary to enforce these Terms or any provision thereof shall not waive Mediation Manager, LLC's or the applicable third-party beneficiary's right to do so.

7.4. Assignment

Mediation Manager, LLC may assign any or all of these Terms, and may assign or delegate, in whole or in part, any of its rights or obligations under these Terms. You may not assign these Terms, in whole or in part, nor transfer or sublicense your rights under these Terms to any third party.